Order, payment, or refund
Open your Digistore24 purchase confirmation and use the order support link. Your order number helps the merchant locate your purchase quickly.
Digistore24 supportGuide access or content question
Reply to the delivery email you received after purchase. This keeps your message connected to the correct order and delivery record.
Before contacting support
- Check your spam or promotions folder for the delivery email.
- Have your Digistore24 order number available.
- Describe the issue and the device you are using.